Immediately after purchasing an order, all customers will receive an email confirmation. As soon as we have processed payment, we begin preparing your order for shipping. When the order is completely packaged, we then arrange for your order to be picked up by our freight delivery service at no additional cost to the costumer. 

• Customer orders are given to our freight service for delivery.
• Order tracking information is then sent to the costumer’s email address.
• Costumers will receive a phone call by the assigned freight driver to schedule an appointment for more convenient delivery.

We advise that customers thoroughly check the contents of their order for damage before accepting delivery. If there is any damage to the order, we ask that you notify the drivers and photograph the damage for insurance purposes. Costumers can notify our sales team about any damage by emailing a representative at [email protected]topshelfbarber.com.